Attracting new patients and hanging on to your current ones usually comes down to the customer experience. You create a better experience when you establish a rapport with the patient AND provide him or her with greater convenience. Here’s the kicker: you can leverage your phone system to help accomplish both.
Modern phone systems can integrate with customer relationship management (CRM) software so that when patients call your practice, their history, appointments, notes, and billing information pop up on the receptionist’s screen. Saving you time and frustration looking up patient records when you are busy.